Refund policy
Returns & Exchanges
We want you to love what you ordered. If something isn't right, we're here to help.
30-Day Returns
We accept returns and exchanges within 30 days of you receiving your order, provided items are:
- Unworn and unwashed - trying on for fit is fine
- In original condition - no marks, dirt, odours or damage
- With all tags attached and in original packaging
Items that don't meet these conditions will be returned to you at your cost.
Non-Returnable Items
For health and hygiene reasons, we're unable to accept returns on tights, underwear and body jewellery (eg. earrings). Please choose carefully.
Gift cards are also non-returnable.
Faulty Items
If your item arrives faulty or damaged, we'll make it right. Contact us within 7 days of receiving your order and we'll arrange an exchange or full refund at no cost to you.
Pointe Shoes
Pointe shoes can be exchanged for an alternative brand or style within 30 days of purchase, provided they are unworn, unmarked, have not been altered in any way and are in original packaging.
How to Return
In-store returns
Visit us during opening hours to process your return.
Email us at hello@thestageshop.com.au with your order number and reason for return. We'll send you return instructions. Return shipping is at the customer's expense unless the item is faulty.
Refunds are processed within 1 business days of us receiving and inspecting your return.